Shipping, Pickup & Returns
Discount prices and extraordinary service are what set us apart from our competitors. Our reputation is built on our unmatched white glove delivery service. For a modest price, our professional delivery team will deliver and assemble your new purchase, and even throw away all the trash when they leave. Save yourself a sore back and the hassle of furniture assembly. Let our professionals do the heavy lifting for you.
Usually, your order will be shipped out in 1-2 business days. Though some items could be shipped out in 24 hours or as long as over 2 weeks depending on the availability, size or your location. We will contact you in advance if the shipping is delayed for any reason.
Please contact us (Email or Telephone) if more accurate shipping time estimate is expected. Most inquires will be answered in minutes.
Pre-Order/Backordered Items: Item is currently out of stock, shipping will take as long as 2 weeks to ship. (unless otherwise stated in item description)
Deliveries can not be made on Sundays.
Curb Side Delivery: This is the default shipping service for all large items shipped in Arizona. Shipping company will delivery your order to the curb side of your address. Since no lift gate charge was included in your shipping fee, you will be expected to assist the delivery driver to unload the merchandise. You will move the merchandise to your home or office.
In Home Delivery: The delivery man of this service will move the item(s) to the room of your choice, without assembly. (Arizona Only)
White Glove Delivery: The delivery man of this service will move the item(s) to the room of your choice, unpack, assemble the item and removal of the packing materials from the buyer's address. (Arizona Only) -- When this service is selected, driver may have pre-assembled some items, for a quick and easy home service.
At this time, Phoenix Sofa Factory will only ship to the 48 US continental states. We do not ship to PO Boxes, Military addresses. Additionally, Phoenix Sofa Factory ships merchandise to Canada, but not to other international locations. The risk of loss and title for all merchandise ordered on this Web site pass to you when the merchandise is delivered to the shipping carrier.
Orders shipped within arizona are personally delivered by Phoenix Sofa Factory . Orders shipped outside of Arizona are deliverd by FedEx, UPS, USPS or other trucking companies depending on the size or weight of the ordered items.
All merchandise may be picked up at our warehouse in Phoenix, AZ. You will receive an email confirmation stating the date your merchandise will be available for pick-up. The location and hours are listed below.
9617 N Metro Pkwy W
Phoenix, AZ 85051
Once an invoice is paid in full a storage fee will apply after 2 weeks, $10 per week. Minimum of one week.
7 day return policy.
Returns eligible on regularly stocked items only.
No returns on custom orders, special orders, AS-IS & Clearance Items.
Any item(s) already used/assembled or without factory packaging does not qualify for the exchange/refund policy.
Your purchase will be refunded minus a 25% fee. Please note that all items must be returned in the manner they were received and in the original factory packaging.
All boxes and wrappings must be opened correctly. Please do not rip, tear or trash any boxes/wrappings until you are satisfied with your products. In-case of a return/exchange you must have the boxes/wrappings in the same condition as received. Note that mattresses are an exception. If a mattress plastic cover has been removed, it cannot be refunded. For further questions, please email us at firstname.lastname@example.org.