Warranties

Warranty Policy

    • Customers are required to email a photo of damaged merchandise to support@phoenixsofafactory.com for a service authorization
    • Defective merchandise in good condition will be repaired free-of-charge 30 days after purchase for customers who opted for delivery with assembly. 10 mile limit from Phoenix showroom. 
    • Customers who opted for merchandise pickup are responsible for merchandise transportation to and from the Service Department
    • A standard delivery charge will be assessed for all customers requiring in-home service who do not qualify for free service
      • Charge is generally $79 - $99
    • Defective merchandise that is clean and without signs of abuse may be exchanged within 180 days of receipt for the identical product. Transportation of the merchandise is the customers responsibility.
      • Customers who do not qualify for free in-home service are responsible for merchandise transportation to Service Department 
    • Defective merchandise my not be returned for a refund - repair or exchange are the only available options
    • Merchandise that appears dirty or heavily abused will incur a service fee or may be rejected by the manufacturer

 

 

 

A 6 month manufacturer warranty comes with every product. Unless otherwise stated below. Excludes AS-IS & Clearance Items.


Phoenix Sofa Factory: Varies. See Product for details. Usually 2-5 Years.

 

 

 

 

Ashley Furniture Industries Limited Warranties

The following Limited Warranties are given only to the original retail purchaser, subject to all the terms and conditions below. These Limited Warranties are non-transferable:

Ashley Furniture Industries, Inc. (“Ashley”), subject to all the limitations and exclusions described in these Limited Warranties, warrants the following Ashley products and parts against material manufacturing defects for the duration set forth next to that product or part in the table below.

 

Product or Part

Limited Warranty Duration

Labor Coverage

Frames Used In Upholstered and Leather Products

Limited Lifetime Warranty*.

1 Year

Springs and Webbed Seating System

The metal spring systems are generally, sinuous, wire seat springs, and, where applicable, back springs. The Webbed Seating System is the webbing used to support the seating area.

5 Year Limited Warranty

1 Year

Recliner Mechanisms

5 Year Limited Warranty

1 Year

Sleeper Mechanism

3 Year Limited Warranty

1 Year

Sleeper Mattress**

3 year Limited Warranty-Pro-rated

1 year

Cushioning***

Including Unattached Cushioning which means each cushion core in an unattached (loose) seat cushion and Attached Cushion which means each cushion core in a seat cushion which is attached to the product

1 Year Limited Warranty

1 Year

Leather and Upholstery Fabric****

1 Year Limited Warranty

1 Year

Top of Bed

Top of Bed means comforters, bed skirts, pillow shams, and any accent pillows included with a comforter set.

30 days

30 days

Finishes and all Other Furniture Products

Finishes and all Other Furniture Products means all finishes and other parts, components, and other furniture products not specifically included in the above Limited Warranties, including but not limited to dining room tables, chairs, occasional tables, beds, dressers, sleeper mattresses, marble tops, granite tops, desks, curio cabinets, china cabinets, buffets, entertainment centers, lamps, electrical components (other than light bulbs), recliner pull cords and handles incorporated into any furniture product.

1 Year Limited Warranty

1 Year

*As used in these Limited Warranties, “lifetime” means the normal useful life of the product under reasonable use.

**After the first year of use, Ashley will replace the sleep mattress on the following prorated basis:  more than 1 but less than 2 years of use, 90% of the cost of the replacement is covered; more than 2 years but less than 3 years of use, 80% of the cost of the replacement is covered.

***All seat cushion cores in both Unattached Cushioning and Attached Cushioning will soften with normal use and will conform to the shape of the user. This shall be considered normal wear, and shall not be considered a loss of resiliency or a material manufacturing defect.

****The Leather and Upholstery Fabric Limited Warranty also includes seam slippage, cracking, and dye transfers. Leather is a natural product, and, as such, each hide will reflect its own individuality. Some variations of shade and tone are to be expected as are the nicks, scratches, and wrinkles that only occur in genuine leather; these characteristics are in no way to be considered a defect.  These Limited Warranties do not cover tears, flattening of nap, pilling, fading, or shrinking and is not valid when heavy soiling or abuse is evident.  These Limited Warranties also do not cover protective finishes, velvets, and velvet types, since by their very nature, these fabrics are of soft texture and will crush, shade and mark more readily than most fabrics; these characteristics are in no way to be considered a defect.