- Customers are required to email a photo of damaged merchandise to firstname.lastname@example.org for a service authorization
- Defective merchandise in good condition will be repaired free-of-charge 30 days after purchase for customers who opted for delivery with assembly. 20 mile limit from Phoenix showroom.
- Customers who opted for merchandise pickup are responsible for merchandise transportation to and from the Service Department
- A standard delivery charge will be assessed for all customers requiring in-home service who do not qualify for free service
- Charge is generally $79 - $99
- Defective merchandise that is clean and without signs of abuse may be exchanged within 90 days of receipt for the identical product. Transportation of the merchandise is the customers responsibility.
- Customers who do not qualify for free in-home service are responsible for merchandise transportation to Service Department
- Defective merchandise my not be returned for a refund - repair or exchange are the only available options
- Merchandise that appears dirty or heavily abused will incur a service fee or may be rejected by the manufacturer
A manufacturer warranty comes with evey product we sell.
Poundex: 6 Month
Coaster: 6 Month
Ashley: Varys per product (call for details)
Phoenix Sofa Factory: 1 Year
*3 year and 5 year paid warranties are also available.
Stains: Household Liquids, Food & Beverage, Ink, Paint, Dye, Crayon, Lipstick, Nail Polish, Human & Pet Bodily Fluids
Damage: Rips, Punctures, Tears, Heat Marks & Burns, Gouges, Deep Scratches in Wood, Peeling or Lifting of Wood Veneers