- Customers are required to email a photo of damaged merchandise to firstname.lastname@example.org for a service authorization
- Defective merchandise in good condition will be repaired free-of-charge 30 days after purchase for customers who opted for delivery with assembly. 10 mile limit from Phoenix showroom.
- Customers who opted for merchandise pickup are responsible for merchandise transportation to and from the Service Department
- A standard delivery charge will be assessed for all customers requiring in-home service who do not qualify for free service
- Charge is generally $79 - $99
- Defective merchandise that is clean and without signs of abuse may be exchanged within 90 days of receipt for the identical product. Transportation of the merchandise is the customers responsibility.
- Customers who do not qualify for free in-home service are responsible for merchandise transportation to Service Department
- Defective merchandise my not be returned for a refund - repair or exchange are the only available options
- Merchandise that appears dirty or heavily abused will incur a service fee or may be rejected by the manufacturer
A manufacturer warranty comes with evey product we sell.
Poundex: 6 Month
Coaster: 6 Month
Ashley: Varys per product (call for details)
Phoenix Sofa Factory: 2 Year
Paid 5 Year Warranty Available
See store for details.